Shipping Policy
Processing Time
Orders are typically processed and shipped within 1-2 business days (Monday-Friday, excluding holidays). You will receive a shipping confirmation email with tracking information once your order ships.
Domestic Shipping (US & Canada)
Standard Shipping (FREE on orders $50+)
- Cost: $4.99 (FREE on orders $50 or more)
- Delivery: 5-7 business days
Express Shipping
- Cost: $9.99
- Delivery: 2-3 business days
International Shipping
We ship to over 50 countries worldwide including UK, Germany, Australia, France, Italy, Spain, and more.
💡 Free Shipping for International Orders
We offer free shipping on international orders! The threshold is calculated based on your location to ensure fair pricing:
- Domestic (US/CA): Free shipping on orders $50+
- International: Free shipping threshold adjusts based on actual shipping costs to your country
Example: If shipping to your country costs $15 vs $5 domestic, your free shipping threshold would be $60 instead of $50. This ensures you get the same value regardless of location!
Standard International Shipping
- Cost: Calculated based on destination (typically $12-$20)
- Delivery: 10-21 business days
- Tracked shipping with full insurance
- Real-time rates from UPS/USPS via Shippo
Express International
- Cost: Calculated based on destination (typically $25-$35)
- Delivery: 5-10 business days
- Priority tracked shipping
- Real-time rates from UPS/USPS via Shippo
Countries we ship to: United States, Canada, United Kingdom, Germany, Australia, France, Italy, Spain, Netherlands, Belgium, Austria, Switzerland, Sweden, Norway, Denmark, Finland, Ireland, Portugal, Greece, Poland, Czech Republic, Hungary, Romania, Bulgaria, Croatia, Slovenia, Slovakia, Lithuania, Latvia, Estonia, Cyprus, Malta, Luxembourg, Iceland, Liechtenstein, Monaco, San Marino, Vatican City, Andorra, New Zealand, Singapore, Japan, South Korea, Hong Kong, Taiwan, Malaysia, Thailand, Philippines, Indonesia, Vietnam, India, UAE, Saudi Arabia, Israel, South Africa, Brazil, Mexico, Argentina, Chile, Colombia, Peru.
* International delivery times are estimates and may vary based on customs processing and local carrier delivery schedules. Shipping costs are calculated in real-time based on package weight, dimensions, and destination.
Order Tracking
Once your order ships, you'll receive a confirmation email with a tracking number. You can track your package using the carrier's website. If you have questions about your shipment, contact us at support@skynpatch.com.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us immediately at support@skynpatch.com. We will work with the carrier to resolve the issue and ensure you receive your order.
Address Changes
If you need to change your shipping address, contact us as soon as possible. Once an order has shipped, we cannot modify the delivery address. You may need to contact the carrier directly to request a delivery change.
Customs, Duties & Taxes
For international orders, customers are responsible for any customs fees, duties, or taxes imposed by their country. These charges are determined by your local customs authority and are not included in our shipping costs. Most wellness supplements have low or no duties, but we recommend checking with your local customs office for specific information.
All packages are shipped with full customs documentation and declared value. We cannot mark items as "gift" or undervalue packages as this violates international shipping regulations.
Contact Us
For shipping questions or concerns, please email us at support@skynpatch.com.